Question 1

Why can't I detect the heartbeat of a baby in the abdomen?

Accepted Answer

There are several factors that affect the ability to detect a baby’s heartbeat such as position of the fetus, position of the wand, and number of weeks into pregnancy.Quick tips for better results:	1.We’ve had reports of successful heartbeat detections in as early as 8-9 weeks, however for best results it’s recommended to first attempt at 12 weeks.	2.Position the wand lower on the abdomen, most mothers are surprised at how low your baby is sitting in your belly.	3.Move the wand slowly, very slowly, with soft pressure applied. Try different angles in one spot before moving to another.	4.Stay calm and if not successful the first time, try again another day. If you feel there are any concerns at any time, it is always recommended to check-in with your doctor or physician.

Question 2

Is it normal to hear a lot of static noise when I turn on the device?

Accepted Answer

Our Baby Doppler is a sensitive device, and some static noise is normal during normal operation. Some noises you will hear are from the friction caused by the movement of the probe against your skin (so use gel liberally to limit any unwanted noises from moving the probe)Quick tips for better results:1. Use enough gel, this will minimize any noise caused by friction against the skin when moving the probe2.Try not to have any high output electronic devices nearby as this could affect the probe’s ability to detect a heartbeat.3.Glide the wand slowly across your belly and lower abdomen stopping in sections for a few seconds at a time with soft pressure.4.Avoid excessive rapid movement of the probe will generate static noise.For futher questions, please contact with our team to get solution!

Question 3

How to find fetal heart rate?

Accepted Answer

Fetal heart position reference:Early pregnancy (12-24 weeks): Along the lower abdomen, near the hairline.Mid-pregnancy(24-32 weeks): Around four points near the belly buttonLate pregnancy(24-32 weeks): Around four points extending from the belly

Question 4

How to track my order?

Accepted Answer

Please track your order at our Tracking page https://17track.net/en

Question 5

Do you ship internationally?

Accepted Answer

Yes, we do ship internationally. The shipping fee may vary depending on your location.

Question 6

What is your return policy?

Accepted Answer

Please check our return/refund/exchange policy here.

Question 7

Can I exchange an item?

Accepted Answer

You can exchange an item with a higher-price item or the same item with a different size. See detailed policy here.

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